Back to User Experience
Troubleshooting Common Sensor Errors
Understanding the difference between technical failures and physiological artifacts helps users troubleshoot CGM errors effectively.
Troubleshooting Common Sensor Errors
Understanding Error Types
CGM errors fall into two main categories: technical failures and physiological artifacts.
Compression Lows (PISA)
Pressure-Induced Sensor Attenuation occurs when pressure restricts blood flow to the sensor site.
Symptoms
- False low readings, usually during sleep
- "Sensor error" messages
- Readings that don't match how you feel
Solutions
- Reposition during sleep
- Avoid placing sensor where you typically rest
- Use alternate sites
Lag Time Issues
The 5-15 minute lag between blood and interstitial fluid is normal, not an error.
Avoiding Problems
- Don't calibrate during rapid glucose changes
- Wait for stability before making treatment decisions
- Use fingersticks to confirm during rapid flux
Interfering Substances
Common Culprits
- Acetaminophen: Can cause false highs (improving in newer sensors)
- Vitamin C: May affect some sensors
- Hydroxyurea: Contraindicated with most CGMs
Mechanical Issues
Filament Problems
- Pull-out: Sensor becomes dislodged
- Kinking: Improper insertion angle
- Solution: Replace sensor
Bio-fouling
- Bleeding during insertion can affect early readings
- Usually resolves within 24 hours
When to Replace
Replace your sensor if:
- Persistent error messages after troubleshooting
- Readings consistently don't match fingersticks
- Physical damage to sensor or adhesive
- Skin reaction at insertion site